The Hygge Homes Terms and Conditions (“terms”)

Acceptance of Terms

We sell and supply all goods purchased by you from www.thehyggehomes.com (the “site”) solely on the basis of these terms and conditions which include our Privacy Policy (these “terms”).

Please read these Terms carefully before indicating your acceptance.  If you do not understand any point (including our Privacy Policy), please let us know before you accept these Terms.  By accepting these Terms you agree to be bound by them.

In these Terms “you” and “your” means each natural or legal person purchasing goods from the Site.


Information About Us

The Site is operated, and goods sold and supplied from the Site by The Hygge Homes (“we, us, our”).  The Hygge Homes is a partnership.  Our company address is:  Whitechapel Farmhouse, Whitechapel Lane, Beckington, BA11 6TQ.


Placing an Order with Us

Before you place an order with us, you will be obliged to create an account with us and provide us with certain personal information including your name, email and home addresses, payment card information and telephone number.  We will be unable to process your order if this information is incomplete or inaccurate.  By creating an account with us you agree that you are over 18 years of age.

When you place an order with us, we will notify you by email that we have received your order.  You agree that this email is not acceptance of your order and that we will only fulfil your order subject to you providing us with all necessary information and subject to stock availability.

We reserve the right to cancel your order and issue a full refund if we are unable to fulfill your order for any reason, including that the description of the product on the Site contains an error.  We will have no liability to you or any third parties for not fulfilling your order.

We agree to, and you agree that we may collect, use and disclose your information only in accordance with our Privacy Policy.  As stated in the Privacy Policy, we may share your information with our nominated third party payment processors and our couriers or delivery agents to enable payment to be made and delivery to be fulfilled.

You may cancel your contract with us providing that you return the products to us within 7 days of receipt in their original condition.  Please refer to the “Returns” section below if your order has already been received.


Prices and Payment

All prices are stated inclusive of VAT.  The total cost of your order is the price stated and the cost of stated postage.

We will take payment in full for any order which you have made at the point at which you make the order not at the time of despatch.

By placing an order with us you agree that you are the holder of the payment card as named on the card and are authorised to use the card.

If you payment is declined by your card issuer, we will endeavour to notify you, but we have no responsibility to do this.  We will not be responsible to you or to any third parties for any delay in you receiving your order where this is due to your card issuer declining the transaction.


Delivery and Returns

We will endeavour to pack and post your item(s) within 3 working days of receipt of your order, if the item(s) are in stock.

We will not be liable to you or to any third parties for any delay in an order reaching you where the delay is caused by our third party courier or for your failure to take delivery of the order.

You should inspect your item on receipt from us as any faults not previously notified to us may prevent you from obtaining a refund.

If you wish to return a product, please do so in its original condition within 7 days of receipt.  It is your responsibility to pay the cost of returning the item(s) where you have changed your mind.  Please ensure that you obtain proof of postage, tracking information, as we will not be able to provide a refund without this information.  We also recommend that you obtain appropriate insurance from your carrier.

Please contact us at hello@thehyggehomes.com to discuss if you have received a faulty item.  All faulty items must be notified to us within 3 days of receipt and returned to us within 7 days of receipt.

We are the owner or licensee of all copyright, trade marks and other intellectual property rights in the Site (including, with limitation, any HTML source code) and in the material (including, without limitation, all graphics, text, images, sounds, video and other media) and information published on it, including any software.  Those works are protected by intellectual property laws and treaties around the world.  All such rights are reserved.

Except as expressly provided for in these Terms or permitted by law, neither the Site, nor such material or information (or any part(s) thereof) may be used, transmitted, copied, reproduced, distributed, republished, downloaded (except for page caching as required to view the Site on the internet in accordance with these Terms), modified, displayed, posted, adapted or decompiled in any form or by any means.